Privacy Policy

Effective Date: 17/8/24

1. Introduction

Welcome to TheWiserHome. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, thewiserhome.com, and use our products and services, including the sale and installation of security cameras.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, billing address, and payment information when you make a purchase or request a service.
  • Technical Information: We collect your IP address, browser type, and information about your visit, such as the pages viewed and the time spent on our website. This is typically gathered through cookies and similar tracking technologies.
  • Location Data: With your consent, we may collect location data to provide accurate installation services or to enhance your experience on our website.
  • Communication Data: This includes the content of any inquiries, feedback, or other communications you have with us, whether via email, phone, or through our contact page.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process your orders, manage your account, and deliver products or services.
  • Customer Support: To provide assistance, respond to inquiries, and resolve any issues you may encounter.
  • Improvement and Personalization: To improve our website, products, and services based on your feedback and browsing behavior.
  • Marketing: To send you promotional materials, newsletters, or other information that may interest you, provided you have given your consent to receive such communications.
  • Security: To monitor and maintain the security and functionality of our website and services.

4. Third-Party Plugins and Services

Our website uses third-party plugins and services to enhance functionality and user experience. These third parties may collect, process, or use your data according to their privacy policies. The primary plugins we use are:

  • Ecwid: Our online store is powered by Ecwid. Ecwid may collect and process personal data related to your purchases, such as billing information and order history. For more details, please review Ecwid’s Privacy Policy.
  • HubSpot: We use HubSpot for customer relationship management (CRM), marketing, and analytics. HubSpot may collect personal data, such as your name, email, and browsing behavior, to help us better understand and engage with our customers. For more details, please review HubSpot’s Privacy Policy.
  • All in One SEO: This plugin helps optimize our website for search engines. While it does not typically collect personal data, it may use cookies to improve site performance and monitor traffic. For more details, please review All in One SEO’s Privacy Policy.

We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties that assist us in providing services, such as payment processors, delivery services, or email marketing platforms. These providers are required to protect your information and use it only for the services they perform for us.
  • Legal Requirements: We may disclose your information if required by law, to enforce our policies, or to protect the rights, property, or safety of TheWiserHome, our customers, or others.

6. Data Security

We implement robust security measures to protect your personal data. This includes encryption, firewalls, and secure access protocols. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. You can manage your cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Website: thewiserhome.com/contact

Email: info@thewiserhome.com