Privacy Policy

1. Introduction

TheWiserHome ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, use our services, or purchase products from our store.

2. Information We Collect

We may collect the following types of personal information:

• Account information: name, email address, and password when you create an account.
• Contact information: name, email, phone number, and address when you submit enquiry or contact forms.
• Order information: billing and shipping addresses, payment details (processed securely via our payment provider), and order history.
• Usage data: pages visited, time spent on the site, browser type, device information, and IP address collected via cookies and analytics tools.
• Communications: any messages, feedback, or correspondence you send us.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders and service bookings.
• Manage your account and provide customer support.
• Send transactional emails (order confirmations, shipping updates).
• Send marketing communications if you have opted in (e.g. newsletters).
• Improve our website, products, and services.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your data based on:

• Contract performance: processing orders and delivering services you have requested.
• Legitimate interests: improving our services and communicating with you.
• Consent: where you have opted in to marketing communications.
• Legal obligation: where we are required to retain data by law.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who help us operate our business, including:

• Payment processors (e.g. Stripe, PayPal) to handle transactions securely.
• Hosting and infrastructure providers (e.g. Vercel, Supabase).
• Email service providers for transactional and marketing emails.
• Analytics providers to understand website usage.

All third parties are contractually obligated to protect your data and only process it as instructed by us.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Account data is retained while your account is active. You may request deletion of your account and associated data at any time.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details provided below.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via our contact page.