Terms of Use

1. Acceptance of Terms

By accessing and using the TheWiserHome website ("Site"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use the Site.

2. About Our Services

TheWiserHome provides smart home consultancy services, including design, installation, and support for home automation, lighting, security, and IoT solutions. We also sell related products through our online store. All services and products are subject to availability.

3. User Accounts

To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate and up-to-date information and to notify us immediately of any unauthorised use.

4. Orders and Payments

• All prices displayed on the Site are in GBP and include VAT where applicable.
• We reserve the right to refuse or cancel any order at our discretion.
• Payment is processed securely through our third-party payment providers. We do not store your full payment card details.
• By placing an order, you confirm that the payment details provided are valid and that you are authorised to use them.

5. Service Bookings

Consultancy and installation bookings are subject to availability and confirmation by our team. We will make reasonable efforts to accommodate your preferred dates and times. Pricing for services is calculated dynamically based on the scope and complexity of your project and will be confirmed before you commit.

6. Cancellations and Refunds

• Products: You may return unused products within 14 days of delivery for a full refund, in accordance with the Consumer Contracts Regulations. Items must be returned in their original condition and packaging.
• Services: Service bookings may be cancelled or rescheduled with at least 48 hours' notice. Cancellations with less notice may incur a charge.
• Refunds will be processed to the original payment method within 10 business days.

7. Intellectual Property

All content on this Site — including text, images, logos, graphics, videos, and software — is the property of TheWiserHome or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

8. Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the Site or its systems.
• Interfere with or disrupt the operation of the Site.
• Submit false, misleading, or fraudulent information.
• Scrape, crawl, or use automated tools to collect data from the Site without permission.

9. Limitation of Liability

To the fullest extent permitted by law, TheWiserHome shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our services. Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites. Accessing them is at your own risk.

11. Modifications

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms of Use, please contact us via our contact page.